I am contemplating taking the same action here. This seems to occur when there are issues with online banking When ATT purchased DirecTV this is the exact way customers were treated and now it is struggling to survive. When calling the customer service number after hours I have had difficulty getting to speak with anyone this was as recent as Friday, September 17, 2021. If she does not like performing her job duties she should seek employment performing a different job function. She did not view me as valuable customer She was angry and needs coaching to understand her role as a bridge to resolve issues customers experience. I waited on the automated service for 1:45 minutes and was hung up on on the date the switch over occurred by your customer service representative. I could not sign in to my BB&T account the date the switch over occurred. Both McGriff and Crump are wholly owned subsidiaries of Truist Insurance Holdings, Inc.Ī lot of sign in issues and glitches should have been resolved before the transitions/merger CUSTOMER SERVICE IS PATHETIC I WILL BE CHANGING BANKS SOON IF THIS DOES IMPROVE I am a member of a credit union which provides much better service and customer service. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477. Insurance products and services are offered through McGriff Insurance Services, Inc. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, link opens in new tab SIPC, link opens in new tab and a licensed insurance agency where applicable. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., and P.J. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC.
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